What PDA Offers
Retention programs built around your drivers' careers
Your drivers don't need the same thing on day one that they need in year five. PDA's programs provide proactive, individual attention that changes as your drivers' needs change and grow.
Complete Care Retention Program
PDA's Complete Care Retention Program provides consistent, one-on-one outreach to your drivers or employees, as often as weekly, to understand how they're doing, identify concerns and uncover potential retention risks before they become resignations. Every conversation also generates actionable employee feedback, giving leadership greater visibility into the issues, trends and experiences affecting your workforce.
Complete Care helps you:
- Identify employees at risk of leaving
- Intervene earlier on preventable turnover
- Give employees a real person to talk to
- Capture candid, actionable employee feedback
- Identify recurring workforce and operational issues
- Strengthen employee engagement and retention
- Reduce the cost of employee turnover
Q Texting Retention Program
Employees receive customizable text-message check-ins designed around your organization and workforce. When an employee indicates dissatisfaction, your team receives an immediate notification, helping you quickly identify potential retention risks and respond before a concern becomes a resignation.
Q Texting helps you:
- Monitor employee satisfaction at scale
- Identify dissatisfied employees quickly
- Capture employee feedback in real time
- Spot emerging retention trends
- Prioritize employees who may need intervention
- Maintain consistent contact with your workforce
Exit & Stay Interview Solutions
PDA conducts structured, candid exit and stay interviews with drivers and employees, giving your organization an independent view of the experiences influencing retention and turnover. Driver Exit Interviews provide a neutral third party for candid exit conversations, while Driver Stay Interviews create structured conversations with active drivers to better understand what's working, what isn't and what could influence their decision to remain with the company.
PDA Exit & Stay Interviews help you:
- Understand the real reasons drivers leave
- Identify issues affecting active drivers before they resign
- Discover what your drivers value most
- Identify recurring causes of driver turnover
- Compare the experiences of drivers who stay with those who leave
- Turn qualitative driver feedback into actionable retention data
- Build better-informed driver retention strategies
Resign to Rehire Solutions
PDA's Resign to Rehire Program reconnects with former drivers and employees who are eligible for rehire to determine whether the right opportunity could bring them back. A PDA retention specialist personally contacts eligible former employees, listens to their experience, identifies what influenced their departure and explores whether they would consider returning.
Resign to Rehire helps you:
- Re-engage rehire-eligible former employees
- Recover experienced drivers and employees
- Reduce recruiting and onboarding costs
- Learn more about why employees leave
- Build a stronger rehire pipeline
RAMP+
RAMP+ gives internal retention teams one centralized platform to manage employee outreach, document conversations, identify retention risks and turn workforce feedback into actionable intelligence. Built from PDA's experience conducting real retention conversations, RAMP+ combines retention workflow management, employee feedback data and executive-level analytics in one system.
With RAMP+, your team can:
- Manage employee retention outreach
- Schedule and track employee contacts
- Document feedback and retention concerns
- Identify employees who may be at risk
- Track issues and trends across your workforce
- View retention data through dashboards and reporting
- Give leadership greater visibility into the employee experience
The Whole Journey
We stay with your drivers the whole way
Retention risk shows up at predictable moments. PDA's attention follows the driver's journey — from the first orientation through the veteran years.
Orientation & first 90 days
The riskiest window. We confirm expectations match reality and catch early frustrations before they compound.
Settling in (months 3–12)
Pay, dispatch, home time, equipment — we keep a pulse on the everyday factors that quietly push drivers out.
Established drivers (year 1+)
Experienced drivers are your most valuable and most recruited. We keep them connected and heard.
Departure & exit
When a driver does leave, our exit interviews turn the loss into insight you can use to keep the next one.
FAQ
Programs, answered
PDA offers customizable driver retention solutions including Complete Care, Q Texting, Driver Exit Interviews, Stay Interviews, Resign to Rehire, and RAMP+, our retention platform for internal retention teams. Whether you need PDA to manage driver outreach or equip your own team with better retention tools and data, programs can be tailored around your workforce and retention goals.
Yes. PDA’s driver retention programs can support both newly hired and veteran drivers throughout the driver lifecycle. Programs can be customized to provide more frequent outreach during critical early-tenure periods while maintaining ongoing engagement with experienced drivers to identify concerns, strengthen retention, and reduce preventable turnover.
Either. PDA can provide dedicated retention specialists to manage driver outreach, or carriers with their own retention teams can use RAMP+, PDA’s retention platform with a built-in CRM, to manage outreach and capture, track, and report driver feedback. This flexibility allows PDA to support carriers whether they need additional retention staff, better retention technology, or both.
Yes. PDA’s Driver Exit Interview Program can be used as a standalone service to uncover why drivers are leaving and identify recurring causes of turnover. Exit interview data is valuable, but it is reactive—the driver has already decided to leave. For carriers focused on reducing driver turnover, PDA can also provide proactive retention programs designed to identify concerns earlier, while there is still time to intervene and retain the driver.
Not sure where to start? We'll help you choose.
Tell us about your fleet and turnover, and we'll recommend the right mix of programs for your situation.
Talk to us →